Government, Legislation and Citizen Participation · Question 48

Question 48 of 120

Which official body handles citizens' complaints about poor administration?

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Correct answer to question 48 (Government, Legislation and Citizen Participation): The Ombudsman.

Explanation

The Ombudsman handles citizens' complaints about the administration. He or she is appointed by the Cortes Generales.

The question in Spanish, as it appears in the exam

¿Qué organismo oficial atiende las quejas de los ciudadanos por el mal funcionamiento de las administraciones?

  1. La Oficina de Atención al Consumidor.
  2. La Policía Nacional.
  3. El Defensor del Pueblo.

Updated: November 2026

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